Warranty Policy

At Sdorens Home, we are committed to the quality and craftsmanship of our furniture. This Warranty Policy outlines the terms and conditions of our warranty coverage.

1. Warranty Coverage

  • Duration: We offer a 1-Year Limited Warranty on all new furniture purchases, effective from the date of delivery.
  • Scope: This warranty covers defects in materials and workmanship under normal residential use.

2. Eligibility

  • Original Purchaser: This warranty applies exclusively to the original purchaser and is non-transferable.
  • Proof of Purchase: A valid proof of purchase is required to initiate a warranty claim.

3. Covered Issues

  • Manufacturing Defects: Structural failures or material defects resulting from manufacturing errors.
  • Workmanship Issues: Problems arising from substandard craftsmanship.

4. Exclusions

This warranty does not cover:

  • Normal Wear and Tear: Expected deterioration from regular use, including but not limited to fading, pilling, or softening of cushions.
  • Accidental Damage: Issues resulting from spills, stains, cuts, burns, or pet damage.
  • Improper Use: Damage caused by misuse, abuse, or failure to follow care instructions.
  • Unauthorized Repairs or Modifications: Alterations or repairs made without prior authorization from Sdorens Home.
  • Commercial Use: Furniture used in commercial settings, unless explicitly stated at the time of purchase.
  • As-Is or Floor Models: Items sold "as-is," "floor models," or "second-hand" are not covered under this warranty.

5. Remedies

If a defect covered by this warranty is found, Sdorens Home will, at its discretion:

  • Repair: Provide necessary repairs to remedy the defect.
  • Replace: Replace the defective product or component with the same or comparable item.
  • Refund: Offer a partial or full refund if repair or replacement is not feasible.

6. Limitation of Liability

  • Extent of Liability: Sdorens Home's liability under this warranty is limited to the repair, replacement, or refund of the defective item.
  • Exclusion of Consequential Damages: Sdorens Home shall not be liable for incidental or consequential damages arising from the use of the product.

7. How to File a Warranty Claim

To initiate a warranty claim:

  1. Contact Us: Email our Customer Support team at support@sdorenshome.com.
  2. Provide Documentation: Include your order number, a detailed description of the issue, and clear photographs of the defect and the entire product.
  3. Await Instructions: Our team will review your claim and respond with further instructions within 5 business days.

For any questions or further assistance regarding our Warranty Policy, please contact us at support@sdorenshome.com.