Return & Refund Policy
At Sdorens Home, your satisfaction is our priority. If you are not fully pleased with your purchase, please review the following policy regarding returns, refunds, and exchanges.
1. Return Eligibility Period
You may request a return or exchange within 30 calendar days from the date your item was delivered. Requests made beyond this period may not be accepted.
2. Return Requirements
To be eligible for a return, items must meet all of the following conditions:
- The item is unused and unassembled
- It remains in its original, unopened, and undamaged packaging
- It is in resalable condition, free from scratches, stains, damage, or other signs of wear
Returns that do not meet these conditions may be rejected or may incur a restocking fee.
3. Non-Returnable Items
We are unable to accept returns under the following circumstances:
- Items that are custom-built, made-to-order, or personalized
- Items that have been assembled, modified, or installed
- Items returned without original packaging or missing components
- Products showing damage, use, or alterations that affect resale condition
4. Refund Procedure
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email regarding the approval or rejection of your refund.
If your return is approved:
- A refund will be issued to your original form of payment
- Refunds are typically processed within 5 business days following confirmation
- You will receive a confirmation email when the refund is initiated
5. Return Shipping Responsibility
Unless the return is a result of a confirmed defect or damage caused during shipping, you will be responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost or damaged in return transit.
How to Initiate a Return
To request a return or exchange, please follow these steps:
- Contact us at support@sdorenshome.com
- Provide your order number and proof of purchase (confirmation email or invoice)
- Explain the reason for return and attach clear photos of the product and its packaging
Our team will review your request and respond with detailed instructions for next steps, including return shipping information.
7. Damaged or Defective Deliveries
If your item arrives damaged, defective, or incomplete, you must notify us within 7 days of delivery.
- We may ask for photos or videos documenting the issue
- Once verified, we will offer a replacement, repair, or full refund at no additional cost to you Claims submitted after the 7-day window may be denied.
8. Partial Refunds and Restocking Fees
Returns that do not meet full eligibility—such as missing parts, visible wear, or inadequate packaging—may be subject to:
- A partial refund, or
- A restocking fee of up to 25%, depending on the severity of the issue
These adjustments will be communicated to you prior to processing your refund.
9. Final Sale Items
Items labeled as “Final Sale,” “Clearance,” or “Non-Returnable” on the product page are sold as-is and are not eligible for return, exchange, or refund.
Please review product pages carefully before completing your purchase.
10. Refund Processing Timeline
After receiving your return, please allow up to 7 business days for our team to complete the inspection and finalize the refund process.
We will notify you once your return has been processed.
If you have any questions or need further assistance regarding returns or refunds, please contact our customer care team at support@sdorenshome.com.